Data Protection Policy for Bosch Car Service India Website

This policy applies to

(i) all those who visit our website;

(ii) business customers (including e.g. Independent Workshops/ Repairers, Wholesalers, Bosch Car Service and Bosch Diesel Centre/Service workshops ); and

(iii) consumers (including e.g. Vehicle Owners)

to that extent relevant to those individuals and except where the policy indicates otherwise.

Our 'Group' refers to the constituent companies of Robert Bosch GmbH.

1. General Information

You agree to receive comprehensive advice and support regarding products and services. You consent to Bosch Car Service India & Bosch India collating the data that you have submitted here to create a customer profile and using it in order to: provide you with personalized information – via e-mail, post, mobile messaging services, SMS or push notification – about products and services

2. Bosch respects your privacy

The protection of your privacy throughout the course of processing personal data as well as the security of all business data are important concerns to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.

Data protection and information security are included in our corporate policy.

3. Controller

Bosch is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.

Our contact details are as follows:
Bosch Limited,P.O Box 3000,Hosur Road,Adugodi,Bangalore – 560030,India
Email: Mailbox.service2@in.bosch.com

4. Collection, processing and usage of personal data

4.1 Processed categories of data

• Communication data: name, telephone, email, address, IP address
• Vehicle service data:e.g. vehicle manufacturer, model, type, model year, chassis number (VIN), KW / PS, cubic capacity, license plate
• Repair order history:e.g. appointment date, service and repair work to be carried out, etc.)
• Location data:If customer wants to use service of localization of nearest workshops

If you are a consumer:

We may collect your personal data when you provide it to us through our website, if you write to us or telephone our offices or if you provide your details to us through a third party (including through Automotive Aftermarket website.) Your information may be provided to us in the following ways:

• if you contact us to register to receive our newsletter and/or to register to our loyalty programmes.
• If you contact our customer services team or other team at Robert Bosch Limited to enquire about our products and services or to provide feedback to us on our products and services.
• The personal data which we collect about you may include your name, postal address, your email address, contact telephone number and details of any comments or feedback which you provide to us.

If you are a business customer:

We may collect your personal data when you provide it to us through our website or when you purchase products or make enquiries about our products and services, enter a competition, register to receive our newsletters or join our loyalty programmes. We may collect this information directly through the website or app or if you provide your details over the telephone, or by post.

We may collect your company name, contact name, billing address, delivery address details, your email address, date of birth, gender, contact telephone number, type of workshop and details of any comments or feedback which you or a third party provides to us.

We may monitor, record, store and use any telephone, email or other communication you provide in order to: check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service.

What other information do we collect?

As you move around our site, subject to appropriate consents being obtained, we will collect information about your visit, such as which pages you visit, how often you visit and what links you click on.

This will include technical information such as Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, operating system and platform and information about your visit such as: the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

We may also receive information about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that personal data that it may be shared internally and combined with personal data collected on this site for the purposes set out in this policy, including helping us to build a profile of you to get to know you better, and so that we can personalise and enhance your customer experience with us.

4.2 Processing principles

Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.

We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.

4.3 Processing purposes and legal basis

We as well as the service providers commissioned by us; process your personal data for the following processing purposes:

4.3.1 Provision of this online presence

Legal basis: An overriding legitimate interest on our part in direct marketing, provided that this occurs in accordance with data protection requirements and the requirements of competition law

4.3.2 Communication Data

Purpose: Offering a tailor-made appointment in a BCS workshop

Legal Basis: Fulfilment of contract

4.3.3 Vehicle Service data

Purpose: Offering a dynamic workshop service calculation (e.g. maintenance service)

Legal basis: Fulfilment of contract

4.3.4 Repair order history

Purpose: Documentation is needed in order to reconstruct the contractual relationship between customer and workshop for example in case of complaints or legal claims

Legal basis: Legitimate interest

4.3.5 Location data:

Purpose: To offer nearest workshop (optional)

Legal base: Fulfilment of contract

4.3.6 Responding to user inquiries within the scope of a contact form

Legal basis: An overriding legitimate interest on our part in marketing as well as in the improvement of our products and services, provided that this occurs in accordance with data protection requirements and the requirements of competition law and/or contract performance or consent

4.3.7 Investigation of disruptions and for security reasons

Legal basis: Fulfillment of our legal obligations in the area of data security and an overriding legitimate interest in the elimination of disruptions and the security of our services

4.3.8 Assertion and defense of our rights

Legal basis: A legitimate interest on our part in asserting and defending our rights.

4.4 Log files

Each time you use the internet, your browser is transmitting certain information which we store in so-called log files.

We store the log files for a brief period to detect service disruptions and for security reasons (e.g., to investigate attack at-tempts) for a period of 180 Days and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.

Log files are also used (with or without complete IP address) for purposes of analysis; in this regard, see the section "Web analysis" (see no:6).

In particular, the following information is stored in the log files:

• IP address (internet protocol address) of the terminal device from which the online presence is being accessed;
• Internet address of the website from which the online presence was accessed (so-called origin or referrer URL);
• Name of the service provider via which the online presence is accessed;
• Date, time, and duration of retrieval;
• Quantity of data transferred;
• Operating system and information about the Internet browser used, including installed add-ons (e.g., for the Flash player);
• http status code (e.g., "inquiry successful” or ”requested file not found”).

4.5 Children

This Online Offer is not meant for children under 18 years of age.

4.7 Transfer to other controllers

4.7.1 · Transfer of data to other responsible parties

As a matter of principle, we will only transfer your personal data to other persons responsible if this is necessary to fulfil the contract, if we or the third party have a legitimate interest in passing it on or if you have given your consent. For example, passing it on to the workshops to make an appointment. In addition, data can be transmitted to other responsible parties if we should be obliged to do so due to statutory provisions or an enforceable official or judicial order.

4.7.2 · Transfer of data to service providers

We use external service providers for tasks such as marketing services, programming, data hosting, and hotline services. We have chosen these service providers carefully and supervise them on a regular basis, especially their careful handling and safeguarding of the data stored at these service providers. We bind all service providers to confidentiality and compliance with the legal regulations. Service providers may also be other Bosch group companies.

4.7.3· Transmission to recipients outside the EEA

We may also transmit personal data to recipients located outside the EEA in so-called “third countries”. In this case, we make certain prior to transmission that either an adequate level of data protection exists at the recipient’s (e.g., on the basis of an adequacy decision by the EU Commission for the respective country or agreement of so-called “EU standard contractual clauses of the European Union” with the recipient) or your consent to transmission is on file.

You can obtain from us an overview of the recipients in third countries and a copy of the specifically contracted provisions for ensuring an adequate level of data protection. For this, please use the information in the section “Responsible entity and contact” (see no:4).

4.8 · Duration of storage; retention periods

Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a legitimate interest in storing the data (e.g. we might still have a legitimate interest in postal mail marketing after fulfillment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).

5 Usage of cookies

In the context of our online service, cookies and tracking mechanisms may be used. Cookies are small text files that may be stored on your device when visiting our online service. Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis.

5.1 Categories

We distinguish between cookies that are mandatorily required for the technical functions of the online service and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the online service.

It is generally possible to use the online service without any cookies that serve non-technical purposes.

5.1.1 Technically required cookies

By technically required cookies we mean cookies without those the technical provision of the online service cannot be ensured. These include e.g. cookies that store data to ensure smooth reproduction of video or audio footage.

Such cookies will be deleted when you leave the website.

5.1.2 Cookies and tracking mechanisms that are technically not required

We only use cookies and tracking mechanisms if you have given us your prior consent in each case. With the exception of the cookie that saves the current status of your privacy settings (selection cookie). This cookie is set based on legitimate interest.

We distinguish between two sub-categories with regard to these cookies and tracking mechanisms:

5.2 Comfort cookies

These cookies facilitate operation and thus allow you to browse our online service more comfortably, e.g. your language settings may be included in these cookies.

5.3 Marketing cookies and tracking mechanisms

General

By using marketing cookies and tracking mechanisms we and our partners are able to show you offerings based on your interests, resulting from an analysis of your user behavior:

• Statistics: By using statistical tools, we measure e.g. the number of your page views.
• Conversion tracking:Our conversion tracking partners place a cookie on your computer ("conversion cookie") if you accessed our website via an advertisement of the respective partner. Normally these cookies are no longer valid after 30 days. If you visit certain pages of our website and the cookie has not yet expired, we and the relevant conversion partner can recognize that a certain user clicked on the advertisement and thereby was redirected to our website. This can also be done across multiple devices. The information obtained by means of the conversion cookie serves the purpose of compiling conversion statistics and recording the total number of users who clicked on the respective advertisement and were redirected to a website with a conversion tracking tag.
• Social plugins:Some of the pages of our online service involve content and services of other providers (e.g. Facebook, Twitter) which also may use cookies and active modules. For more details regarding social plugins please refer to the section on social plugins
• Retargeting:These tools create user profiles by means of advertising cookies or third-party advertising cookies so called "web beacons" (invisible graphics that are also called pixels or tracking pixels), or by means of comparable technologies. These are used for interest-based advertising and to control the frequency with which the user looks at certain advertisements. The relevant provider is the controller responsible for the processing of data in connection with the tool. The providers of the tools might disclose information also to third parties for the purposes mentioned above. Please note the data protection notices of the relevant provider in this context.

5.3.1 Name: Google Analytics
Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Function: Analysis of user behavior (page retrievals, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting in conjunction with Google Ads

5.3.2 Name: Google Optimize
Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Function: Cookie can analyze how users have behaved on a cross-site basis, UX testing

5.3.3 Name: Google Tag Manager
Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Function: Administration of website tags via a user interface, integration of program codes on our websites

5.3.4 Name: New Relic Browser
Provider: New Relic, Inc., 188 Spear Street #1200, San Francisco, CA 94105, USA
Function: For the purpose of tracking user experience and troubleshooting customer issues or complaints, the transfer of your personal data to the above controller is required.

5.4 Management of cookies and tracking mechanisms

You can manage your cookie and tracking mechanism settings in the browser and/or our privacy settings.

Note: The settings you have made refer only to the browser used in each case

5.4.1 Deactivation of all cookies

If you wish to deactivate all cookies, please deactivate cookies in your browser settings. Please note that this may affect the functionality of the website.

5.4.2 Management of your settings with regard to cookies and tracking mechanisms not required technically

When visiting our websites, you will be asked in a cookie layer whether you consent to our using of any marketing cookies or tracking mechanisms, respectively.

In our privacy settings, you may withdraw the consent with effect for the future or grant your consent at a later point in time.

6 Web Analysis

We require statistical information about the usage of our online presence in order to make it more user-friendly, carry out audience measurements, and pursue market research.

For this purpose, we use the web analysis tools described in this section.

The usage profiles generated by these tools with the help of analysis/statistics cookies or through analysis of the log files are not merged with personal data. The tools either make no use whatsoever of user IP addresses or abbreviate them immediately after they are collected.

The vendors of the tools process data only as processors according to our instructions and not for their own purposes.

In the following, you will find information about the respective vendor and how you can object to the collection and processing of data by the tool for each tool.

In connection with tools that use opt-out cookies, it should be noted that the opt-out function is device- or browser-related and, as a rule, applies only for the terminal device and/or browser being used at the moment.

If you use multiple terminal devices or browsers, you must set an opt-out on every single terminal device and in every browser used.

In addition, you can also prevent the generation of usage profiles altogether by generally disabling the use of cookies; in this regard, see the section “Deactivation and deletion of cookies“

7. Usage of our mobile applications

In addition to our Online Offers, we offer mobile applications ("Apps"), which you can download to your mobile device. Beyond the data collected on websites, we collect additional personal data through our apps that specifically result from the usage of a mobile device. This is subject to your prior consent

7.1 Data processing by App Store operators

We do not collect data, and it is beyond our responsibility, when data, such as username, email address and individual device identifier are transferred to an app store (e.g., Google Play by Google, App Store by Apple, Galaxy Apps Store by Samsung) when downloading the respective application. We are unable to influence this data collection and further processing by the App Store as controller.

8. Social Plugins.

In our Online Offers we use so-called social plugins from various social networks. They are individually described in this section.

When using plugins, your internet browser creates a direct connection to the respective social networks’ server. Hereby the respective provider receives the information that your internet browser accessed from the respective site of our Online Offers even if you do not have a user account with this provider or are currently not logged into your ac-count. Log files (including the IP address) are, in this case, directly transmitted from your internet browser to a server of the respective provider and might be stored there. The provider or its server may be located outside the EU or the EEA (e.g. in the United States).

The plugins are standalone extensions by social network providers. For this reason, we are unable to influence the scope of data collected and stored by them.

Purpose and scope of the collection, the continued processing and usage of data by the social network as well as your respective rights and setting options to protect your privacy can be found by consulting the respective social network's data protection notices.

In case you do not wish social network providers to receive and, if applicable, store or use data, you should not use the respective plugins.

8.1 Facebook plugins

Facebook is operated under www.facebook.com by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, and under www.facebook.de by Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland ("Facebook"). Find an overview over Facebook's plugins and their appearance here: https://developers.facebook.com/docs/plugins; find information on data protection at Facebook here: http://www.facebook.com/policy.php.

10. Communication tools on social media platforms

We use on our social media platform (e.g. twitter) communication tools to process your messages sent via this social media platform and to offer you support.

When sending a message via our social media platform the message is processed to handle your query (and if necessary additional data, which we receive from the social media provider in connection with this message as your name or files).

In addition we can analyze these data in an aggregated and anonymized form in order to better understand how our social media platform is used.

We will forward the personal data you provide to the Bosch legal entity responsible for the processing of your query (for example, in the event your query refers to a product that is distributed by another Bosch legal entity). The legal basis for the processing of your data is our legitimate interest (Art. 6 para. 1 s. 1 lit. f GDPR) or, if applicable, an existing contractual relationship (Art. 6 para. 1 s. 1 lit. b GDPR). The processed personal data is deleted 180 days upon receipt of your message the latest.

11. External links

Our online services may contain links to third-party websites that are operated by providers not connected to us. When you click these links, we have no influence on the collection, processing, and use of the personal data possibly transmitted to the third party

(such as the IP address or the URL of the site on which the link is located), as the actions of third parties are by nature beyond our control. We do not assume any responsibility for the processing of such personal data by third parties.

12. Security

Our associates and the companies providing services on our behalf are obliged to uphold confidentiality and to comply with all applicable data protection laws.

We take all necessary technical and organizational measures to ensure an appropriate level of security

and to protect any data of yours that we process from the risk of unintentional or unlawful destruction, manipulation, loss, change, or unauthorized disclosure or access. Our security measures are constantly being improved in line with technological developments

13. User rights

To enforce your rights, please follow the instructions provided in Section 3 (Controller). In doing so, please ensure that an unambiguous identification of your person is possible

13.1 · Right to information and access:

You have the right to obtain information from us about whether or not your personal data is being processed, and, where this is the case, to access your personal data.

13.2 · Right to correction and deletion:

You have the right to demand that we correct inaccurate personal data relating to you and – provided that legal requirements have been met – amend or delete it.

This does not apply to data required for billing or accounting purposes or which is subject to a legal retention period. Where access to such data is not required, however, its processing is restricted (see the following).

13.3 · Restriction of processing:

You have the right to demand – provided that legal requirements have been met – that the processing of your data be restricted.

13.4 · Data portability:

As far as statutory requirements are fulfilled you may request to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible – that we transfer those data to a third party.

13.5 · Right to object

13.5.1 · Right to object based on individual situation

If we process data on the basis of an overriding justified interest of the kind described in this data protection notice, you have the right to object, on grounds relating to your particular situation, at any time to this processing.

We will no longer process your personal data unless, in accordance with legal requirements, we can demonstrate compelling and legitimate grounds for their further processing which override your interests, rights, and freedoms, or if their further processing serves to establish, exercise, or defend legal rights.

13.5.2 · Objection to data processing for the purposes of direct marketing

In addition, you can object at any time to the processing of your personal data for advertising purposes. Please note that, for organizational reasons, there may be an overlap between your objection and the use of your data in a campaign that is already running.

13.6 · Right to withdraw consent

If you have consented to the processing of your data, you can withdraw this consent with future effect at any time. This also applies to withdrawal of consent given to us prior to the enactment of the General Data Protection Regulation (May 25, 2018). This does not affect the lawfulness of the processing of your data prior to withdrawal.

14. Changes to the data protection notice

We reserve the right to amend our security and data protection measures where required to take account of technological developments. In such cases, we will amend our data protection policy accordingly.

Please always consult the current version of our data protection policy, as this is subject to change

15. Contact

If you wish to contact us, please find us at the address stated in the “Controller” section (see no. 4).

To assert your rights and to notify data protection incidents please use the following link:

https://www.bkms-system.net/bosch-dataprotection.

For suggestions and complaints regarding the processing of your personal data, we recommend that you contact our data protection officer:

E-mail to: DPO.India@in.bosch.com