Data Protection Policy for Bosch Car Service India Website
We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us in the event you have a complaint.
This policy applies to
(i) all those who visit our website;
(ii) business customers (including e.g. Independent Workshops/ Repairers, Wholesalers, Bosch Car Service and Bosch Diesel Centre/Service workshops ); and
(iii) consumers (including e.g. Vehicle Owners)
to that extent relevant to those individuals and except where the policy indicates otherwise.
Our 'Group' refers to the constituent companies of Robert Bosch GmbH.
1. General Information
You agree to receive comprehensive advice and support regarding products and services. You consent to Bosch Car Service India & Bosch India collating the data that you have submitted here to create a customer profile and using it in order to: provide you with personalized information – via e-mail, post, mobile messaging services, SMS or push notification – about products and services
2. Bosch respects your privacy
The protection of your privacy throughout the course of processing personal data as well as the security of all business data are important concerns to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.
Data protection and information security are included in our corporate policy.
Bosch is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.
Our contact details are as follows:
Bosch Limited,P.O Box 3000,Hosur Road,Adugodi,Bangalore – 560030,India
4. Collection, processing and usage of personal data
4.1 Processed categories of data
- Communication data: name, telephone, email, address, IP address
- Vehicle service data:e.g. vehicle manufacturer, model, type, model year, chassis number (VIN), KW / PS, cubic capacity, license plate
- Repair order history:e.g. appointment date, service and repair work to be carried out, etc.)
- Location data:If customer wants to use service of localization of nearest workshops
If you are a consumer:
We may collect your personal data when you provide it to us through our website, if you write to us or telephone our offices or if you provide your details to us through a third party (including through Automotive Aftermarket website.) Your information may be provided to us in the following ways:
- if you contact us to register to receive our newsletter and/or to register to our loyalty programmes.
- If you contact our customer services team or other team at Robert Bosch Limited to enquire about our products and services or to provide feedback to us on our products and services.
- The personal data which we collect about you may include your name, postal address, your email address, contact telephone number and details of any comments or feedback which you provide to us.
If you are a business customer:
We may collect your personal data when you provide it to us through our website or when you purchase products or make enquiries about our products and services, enter a competition, register to receive our newsletters or join our loyalty programmes. We may collect this information directly through the website or app or if you provide your details over the telephone, or by post.
We may collect your company name, contact name, billing address, delivery address details, your email address, date of birth, gender, contact telephone number, type of workshop and details of any comments or feedback which you or a third party provides to us.
We may monitor, record, store and use any telephone, email or other communication you provide in order to: check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service.
What other information do we collect?
As you move around our site, subject to appropriate consents being obtained, we will collect information about your visit, such as which pages you visit, how often you visit and what links you click on.
This will include technical information such as Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, operating system and platform and information about your visit such as: the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
We may also receive information about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that personal data that it may be shared internally and combined with personal data collected on this site for the purposes set out in this policy, including helping us to build a profile of you to get to know you better, and so that we can personalise and enhance your customer experience with us.
4.2 Processing principles
Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.
We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.
4.3 Processing purposes and legal basis
We as well as the service providers commissioned by us; process your personal data for the following processing purposes:
4.3.1 Provision of this online presence
Legal basis: An overriding legitimate interest on our part in direct marketing, provided that this occurs in accordance with data protection requirements and the requirements of competition law
4.3.2 Communication Data
Purpose: Offering a tailor-made appointment in a BCS workshop
Legal Basis: Fulfilment of contract
4.3.3 Vehicle Service data
Purpose: Offering a dynamic workshop service calculation (e.g. maintenance service)
Legal basis: Fulfilment of contract
4.3.4 Repair order history
Purpose: Documentation is needed in order to reconstruct the contractual relationship between customer and workshop for example in case of complaints or legal claims
Legal basis: Legitimate interest
4.3.5 Location data:
Purpose: To offer nearest workshop (optional)
Legal base: Fulfilment of contract
4.3.6 Responding to user inquiries within the scope of a contact form
Legal basis: An overriding legitimate interest on our part in marketing as well as in the improvement of our products and services, provided that this occurs in accordance with data protection requirements and the requirements of competition law and/or contract performance or consent
4.3.7 Investigation of disruptions and for security reasons
Legal basis: Fulfillment of our legal obligations in the area of data security and an overriding legitimate interest in the elimination of disruptions and the security of our services
4.3.8 Assertion and defense of our rights
Legal basis: A legitimate interest on our part in asserting and defending our rights.
4.4 Log files
Each time you use the internet, your browser is transmitting certain information which we store in so-called log files.
We store the log files for a brief period to detect service disruptions and for security reasons (e.g., to investigate attack at-tempts) for a period of 180 Days and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.
Log files are also used (with or without complete IP address) for purposes of analysis; in this regard, see the section "Web analysis" (see no:6).
In particular, the following information is stored in the log files:
- IP address (internet protocol address) of the terminal device from which the online presence is being accessed;
- Internet address of the website from which the online presence was accessed (so-called origin or referrer URL);
- Name of the service provider via which the online presence is accessed;
- Date, time, and duration of retrieval;
- Quantity of data transferred;
- Operating system and information about the Internet browser used, including installed add-ons (e.g., for the Flash player);
- http status code (e.g., "inquiry successful” or ”requested file not found”).
This Online Offer is not meant for children under 18 years of age.
4.7 Transfer to other controllers
4.7.1 · Transfer of data to other responsible parties
As a matter of principle, we will only transfer your personal data to other persons responsible if this is necessary to fulfil the contract, if we or the third party have a legitimate interest in passing it on or if you have given your consent. For example, passing it on to the workshops to make an appointment. In addition, data can be transmitted to other responsible parties if we should be obliged to do so due to statutory provisions or an enforceable official or judicial order.
4.7.2 · Transfer of data to service providers
We use external service providers for tasks such as marketing services, programming, data hosting, and hotline services. We have chosen these service providers carefully and supervise them on a regular basis, especially their careful handling and safeguarding of the data stored at these service providers. We bind all service providers to confidentiality and compliance with the legal regulations. Service providers may also be other Bosch group companies.
4.7.3· Transmission to recipients outside the EEA
We may also transmit personal data to recipients located outside the EEA in so-called “third countries”. In this case, we make certain prior to transmission that either an adequate level of data protection exists at the recipient’s (e.g., on the basis of an adequacy decision by the EU Commission for the respective country or agreement of so-called “EU standard contractual clauses of the European Union” with the recipient) or your consent to transmission is on file.
You can obtain from us an overview of the recipients in third countries and a copy of the specifically contracted provisions for ensuring an adequate level of data protection. For this, please use the information in the section “Responsible entity and contact” (see no:4).
4.8 · Duration of storage; retention periods
Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a legitimate interest in storing the data (e.g. we might still have a legitimate interest in postal mail marketing after fulfillment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).
5 Usage of cookies
In the context of our online service, cookies and tracking mechanisms may be used. Cookies are small text files that may be stored on your device when visiting our online service. Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis.
We distinguish between cookies that are mandatorily required for the technical functions of the online service and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the online service.
It is generally possible to use the online service without any cookies that serve non-technical purposes.
5.1.1 Technically required cookies
By technically required cookies we mean cookies without those the technical provision of the online service cannot be ensured. These include e.g. cookies that store data to ensure smooth reproduction of video or audio footage.
Such cookies will be deleted when you leave the website.
5.1.2 Cookies and tracking mechanisms that are technically not required
We distinguish between two sub-categories with regard to these cookies and tracking mechanisms:
5.2 Comfort cookies
These cookies facilitate operation and thus allow you to browse our online service more comfortably, e.g. your language settings may be included in these cookies.